Support Engineer Junior
Support Engineer provides remote support supports and their satellites communication systems on board vessels sailing out on the sea all over the world. The Support Engineer helps customers to use their internet connection and related services by providing the following activities: • Customer support via phone and e-mails • Communication with vessels crew members, field engineers, 3rd party network operation centers • Technical support for communication products • Remote service testing and activation • Analyzing data records • Internal network monitoring • Internal databases updating Work is performed in the morning and afternoon shifts (9:00 - 17:00 during wintertime or 10:00 - 18:00 during summertime) from Monday to Sunday, i.e. 40 hrs/week, with 1 or 2 weekends in a month max, then two days for rest can be taken off in the following week. Work during weekends is compensated by 50% in addition on Saturday and 100% in addition on Sunday and holiday.
Employee perks, benefits
An attractive working environment in an international telecommunication company • Financial contribution for meals of 5 EUR/worked day paid • Mobile phone also for private use • Laptop also for private use • Home office option with Internet connections refund after the training completion • All-year healthcare package • 100% salary compensation during illness up to 2 months • 5 days of additional holiday • Language trainings • Free drinks and fruit at the workplace
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Language and language level
English - Upper intermediate (B2)
Number of years of experience
Personality requirements and skills
• Basic knowledge of Telecommunication Networks and IT terminology • Good English speaking and writing skills • Good communications skills and ability to cooperate with different teams • Good in analyzing complex issues to find creative, logical, and effective solutions • Well organized, detail-oriented, and accurate • Able to handle stress and able to work under time pressure • Customer-oriented • Able to set priorities • Comply with agreements
Information about the selection process
Information for the job seeker
CV in English
A brief description of your client
Your client's core business
Information technology, computer programming, web portals
Contact person: Martina Rostášová
Email: [email protected]
Respond to offer
Filling out the form below to respond to this job.
If you are interested in the offer, continue here.
If you send your CV by e-mail, please, add the following text (below) to the CV. Otherwise, your application will not be possible to process further.
By responding to the job offer, in accordance with General Data Protection Regulation 2016/679 (hereinafter "GDPR"), I declare that I have read and understood the content of the document "Personal Data Processing Notice", which is available at https://praca.manpower.sk/ochrana-osobnych-udajov/?lang=en, and, I hereby acknowledge that:
i) my personal data will be processed by ManpowerGroup Slovensko sro, with its registered office at Landererova 12, 811 09 Bratislava, Slovak Republic, IČO: 35958898, registered in the Commercial Register of OS Bratislava I, section: Sro, file number: 37879 / B (hereinafter referred to as "the Data Controller"), In full compliance with the GDPR Regulation and other applicable legislation, in the manner and to the extent set out in the "Personal Data Processing Notice";
ii) if, as a data owner, I request more information about the processing of my personal data or I want to exercise my individual rights, I can contact the Data Controller either through the contact details provided in the "Personal Data Processing Notice" or through the online form "Submission of data subject request"
How to contact us
If you have any questions or comments about this "Privacy Notice" or wish to exercise your individual rights, you can contact us in writing either at the registered office of ManpowerGroup Slovensko sro, Landererova 12, 811 09 Bratislava, Slovak Republic, or via the online form. "Submission of data subject request", which can be found here.