This individual will be responsible for coordinating and following through on collecting payments, collection plans, reducing past due, bad debt exposure, and other quantitative targets, by performing portfolio management activities for customer base of key accounts. Attention to detail, organization, and multi-tasking capabilities are vital to being successful in this role.
Responsibilities
Initiate collection calls to customers
Resolve client billing problems
Identify issues contributing to account delinquency
Review and monitor assigned accounts and all applicable collection reports
Provide timely follow up on payment arrangements and customer requests
Make recommendations to management regarding customers to be placed on hold or sent to collection
Research and resolve customer deductions
Maintain and document communication with customers
Prepare reports for management
Review credit limits for new and existing accounts
Employee requirements
Education
Secondary with school-leaving examination Follow-up/Higher Professional Education University education (Bachelor's degree) University education (Master's degree)
Language and language level
Command of all the selected languages is required
English - Upper intermediate (B2) French - Upper intermediate (B2)
Number of years of experience
3
Personality requirements and skills
Qualifications
Required
3-5 years of experience in a collection’s role in a commercial environment
Proficient with Microsoft Excel at an Intermediate level or above (VLOOKUP, Pivot Tables, etc.)
Strong verbal and written communication skills, customer service focused
Preferred
Basic knowledge of accounting principles
D365 or similar ERP accounting application experience
Knowledge or experience working with Excel specifically (Vlook up and pivot tables)
If you send your CV by e-mail, please, add the following text (below) to the CV. Otherwise, your application will not be possible to process further.
By responding to the job offer, in accordance with General Data Protection Regulation 2016/679 (hereinafter "GDPR"), I declare that I have read and understood the content of the document "Personal Data Processing Notice", which is available at https://praca.manpower.sk/ochrana-osobnych-udajov/?lang=en, and, I hereby acknowledge that:
i) my personal data will be processed by ManpowerGroup Slovensko sro, with its registered office at Landererova 12, 811 09 Bratislava, Slovak Republic, IČO: 35958898, registered in the Commercial Register of OS Bratislava I, section: Sro, file number: 37879 / B (hereinafter referred to as "the Data Controller"), In full compliance with the GDPR Regulation and other applicable legislation, in the manner and to the extent set out in the "Personal Data Processing Notice";
ii) if, as a data owner, I request more information about the processing of my personal data or I want to exercise my individual rights, I can contact the Data Controller either through the contact details provided in the "Personal Data Processing Notice" or through the online form "Submission of data subject request"
How to contact us
If you have any questions or comments about this "Privacy Notice" or wish to exercise your individual rights, you can contact us in writing either at the registered office of ManpowerGroup Slovensko sro, Landererova 12, 811 09 Bratislava, Slovak Republic, or via the online form. "Submission of data subject request", which can be found here.
